Frequently Asked Questions

Do you have a client for Android?

Do you have a client for iOS?

Do you have a web-client?

Do I have to have a Facebook account to use Fancred?

Does Fancred have access to my Facebook password?

If I delete my Facebook account, can I still use Fancred?

How do I delete my Fancred account?

Can folks find my posts in Google searches? (Can my boss see my crazy takes?)

Are my comments public record, like Twitter? Are folks in 10 years going to be able to Google my comments by searching my name?

How do I post a GIF?

Why don't I get Fancred's great email newsletters?

Help! I tried cross-posting to Twitter and I'm stuck on a spinner!

Help! When I post an article from my blog into Fancred, no image shows up!

Help! I'm not getting any push notifications!

Help! When I go to fancred.com, there is no Sign-In button, just an eternal spinner!

Help! When I click "Sign In" on the web and sign-in, the spinner runs forever!

Help! I am logged out of Fancred on the web when I login within another browser!

Why isn't my profile picture changing?

Do you have a client for Android?

Yes! Get the Fancred app for Android from the Google Play Store.

Do you have a client for iOS?

Yes! Get the Fancred app for iOS from iTunes.

Do you have a web-client?

Yes! We have a few ways to interact with Fancred on the web. We have a web-client at http://fancred.com/ that we continue to add features to. Also, Fancred posts sent to Facebook or Twitter can be viewed independently in a web browser by anyone. You can share articles into Fancred directly from any site that uses our share button. You can also use our bookmarklet (http://fancred.com/share) with any other site to share an article into Fancred.

Do I have to have a Facebook account to use Fancred?

No. You can use your email address and a password to create an account on Fancred from any of our clients.

Does Fancred have access to my Facebook password?

No. When creating an account or logging into Fancred with Facebook, you always give your password directly to Facebook. Notice that you are redirected to Facebook for authentication and then return to Fancred afterwards. We will never ask you for your Facebook password. We don't want to see your Facebook password. That's between you and Facebook.

If I delete my Facebook account, can I still use Fancred?

Yes and no. Before you delete your Facebook account, you need to make sure you have an email address and a password in Fancred. You can set both of these where you edit your profile information. NOTE: your email address is private and is not visible to anyone in the Fancred app. If you delete your Facebook account before you secure an email address in Fancred, then your account is lost as we cannot verify you as the owner.

How do I delete my Fancred account?

Right now there is no way for you to do this yourself. We've got a lot of features to build and this is one of them. Till we get that rolled out, if you want to delete your account, we'll be sad, but send us an email at support@fancred.com and we'll delete your account for you. You need to email us from the email address associated with your Fancred account. If you don't have an address associated with your account, please add one to your profile. We need you to ask us from the associated email address so that we know it is you asking and not a malicious person pretending to be you.

Can folks find my posts in Google searches? (Can my boss see my crazy takes?)

No and yes. No, we are not currently pushing posts directly into any search engine, i.e. we are not making your posts searchable in Google or other search engines. However, folks can repost, cross-post, and otherwise share your post into other social networks such as Facebook or Twitter who may push their copy of your post into a search engine. Thus if someone shares your post to Twitter, that post may show up in a Google search. Side note: we are considering how best to add privacy features to Fancred and appreciate your feedback.

Are my comments public record, like Twitter? Are folks in 10 years going to be able to Google my comments by searching my name?

Currently Fancred has no notion of a private account. Anyone can join Fancred and see your posts. In that sense, they are public record. You can delete them of course, but anyone on Fancred can see them otherwise.

We do not currently integrate with any search engine like Google though, so folks cannot search Fancred directly from Google. However, we do allow sharing to third-party social networks, so if you cross-post to Facebook or someone directly shares your post to Facebook, it may show up in Google search results.

Eventually we will integrate with search engines directly. As we do so, we will consider how best to address privacy concerns. Hopefully we will be able to give users privacy choices before any such feature becomes active.

How do I post a GIF?

Animated GIFs are one of the most popular types of content on Fancred. To post one:

  1. You need a link ending in ".gif". You can easily find these on any search engine by typing something like "Michael Jordan dunk gif".
  2. When you find a GIF you like, copy the URL to the GIF.
  3. Go to Fancred, start a post, and paste the link in the post message.
  4. Hit post and your beautiful GIF will play automatically.

Why don't I get Fancred's great email newsletters?

The most likely cause is you are either unsubscribed or were removed due to a bounced email. No worries, you can re-subscribe yourself using this form.

Help! I tried cross-posting to Twitter and I'm stuck on a spinner!

The most common reason for this scenario is that you changed your Twitter password. On iOS, go to the iOS Settings and scroll down to Twitter, and update your password. On Android, try using the Fancred profile editing view to unlink and re-link your Twitter account.

Help! When I post an article from my blog into Fancred, no image shows up or the wrong image appears!

We rely heavily on the Open Graph protocol (http://ogp.me/) to deduce information about a posted article. To make sure your article shows up nicely, be sure to include at least the 'og:title' and 'og:image' meta-tags in your blog articles. Set these meta-tags to whatever you want to show up in Fancred.

Help! I'm not getting any push notifications!

On Android:

  1. In the Fancred app, go to Menu --> Settings. Are your notifications turned on?
  2. On your device, open your Application Manager or equivalent. Find the Fancred app. Is the "Show notification" box checked?
  3. You can also try logging out of Fancred and back in to update the Google Cloud Messaging registration ID for your app install.

On iOS:

  1. In the Fancred app, go to Menu --> Settings. Are your notifications turned on?
  2. On your iPhone / iPad, go to Settings --> Notification Center --> Fancred. Are your notifications turned on?
  3. You can also try logging out of Fancred and back in to update the Apple Push Notification token for your app install.

Help! When I go to fancred.com, there is no Sign-In button, just an eternal spinner!

Some things to check:

If you're still having problems:

Help! When I click "Sign In" on the web and sign-in, the spinner runs forever!

Make sure you're only logged into your own Facebook account on the browser you're using to access Fancred. Sometimes people have different Facebook accounts open on the web and when they try to get on Fancred, it stalls.

Help! I am logged out of Fancred on the web when I login within another browser.

The web-client currently only supports a single web session at a time. If you are logged into Fancred in Chrome and then login using Firefox, you will be logged out in Chrome. You can be logged-in via the iOS client and the web-client at the same time, but not two different web browsers. We plan to allow multiple web sessions eventually, but honestly not soon. Let us know if this feature is important to you.

Why isn't my profile picture changing?

If you signed up for Fancred using Facebook, your photo loads directly from Facebook, not Fancred. If you've changed your Facebook photo and you don't see the change in Fancred, your app or web browser just needs some time to notice the update. The photo will eventually appear depending on how heavily you use the service. However, you can change your photo directly in Fancred using the profile editing view.